Home
> Our Operation
Operations at Superior
We are an integrated oil refinery committed to safe, efficient, and reliable operations. Our facility produces high-quality petroleum products, including gasoline, diesel, asphalt, and heavy fuel oils, serving regional and international markets.
Driven by operational excellence, innovation, and disciplined cost management, we continuously optimize our processes and invest in technology to enhance performance and sustainability. Our experienced workforce operates in challenging environments with a strong focus on safety, environmental responsibility, and product quality.
Through strategic growth, market responsiveness, and responsible energy stewardship, we deliver long-term value to our customers, partners, and stakeholders.
Home
>Our Operation
>Integrity Helpline
Integrity Helpline
Our Integrity Helpline provides a confidential and anonymous channel for stakeholders to raise concerns about our operations, including potential non-compliance with our standards, policies, or Code of Business Conduct & Ethics.
We encourage employees, contractors, service providers, and stakeholders to speak up. Your feedback supports our commitment to responsible, safe, and ethical operations.
The Helpline is managed by an independent third-party provider to ensure confidentiality and anonymity, where requested.
We welcome reports on any concerns, including but not limited to the following:
Our standards
Review our standards for detailed information on our business practices and our Code of Business Conduct & Ethics.
Potential violations
- Of any statute, regulation, rule or Cenovus policy or practice
- Of environmental, occupational health and safety legislation
- Of accounting standards, internal accounting controls or auditing matters
- Of our complainant protection practice
- Of our Code of Business Conduct and Ethics
Workplace concerns
- Harassment or other inappropriate workplace conduct
- Unsafe work practices
Financial issues
- Fraudulent activities or theft
- Coercion of Cenovus’s external or internal auditors or any attempt to improperly affect our financial statements or financial reporting practices